Privacy Policy

We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit this website, submit an enquiry, book a consultation, download materials, or engage with our interior design services.

By using this website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information we collect

We may collect personal information when you interact with this website or contact us directly. This information may include details you provide voluntarily, as well as limited technical information collected automatically through your use of the site. Information you may provide includes:

• Name

• Email address

• Phone number

• Project details or enquiry information

• Property or business information relevant to your project

• Budget, timing, or location details

• Any other information you choose to submit through forms, emails, or consultations

We may also collect limited website usage data automatically, such as browser type, device information, pages visited, and general site activity. This helps us understand how visitors use the website and how we can improve the experience.

2. How we use your information

We use your information to operate the website, respond to enquiries, and provide our services in a professional and thoughtful way. This may include using your information to:

• Respond to contact form submissions or service enquiries

• Schedule consultations or discuss potential projects

• Provide proposals, invoices, updates, or service-related communication

• Deliver interior design, styling, or visualisation services

• Improve our website, content, and client experience

• Send occasional updates, newsletters, or studio news if you have chosen to receive them

We only use personal information where there is a reasonable business purpose for doing so. We aim to keep our use of data proportionate, relevant, and respectful of your privacy.

3. Project-related information

If you enquire about a project or work with us directly, we may collect information that helps us understand your space, goals, preferences, and design needs.

This may include:

• Information about your home, property, or commercial space

• Design preferences, inspiration, or style direction

• Project goals, desired outcomes, and intended use of the space

• Floor plans, measurements, site photos, or visual references you choose to share

• Budget expectations, schedule requirements, or supplier information

This information is used only to support the design process, communicate clearly, and provide services that are relevant to your project.

4. Legal basis for processing information

Where applicable, we process personal information on one or more of the following legal bases:

• To respond to your request or enquiry

• To perform a contract or take steps before entering into a contract

• To comply with a legal or regulatory obligation

• For legitimate business interests, provided those interests do not override your rights and freedoms

• With your consent, where consent is required

For example, if you fill out a contact form, we may process that information in order to respond to you. If you subscribe to a mailing list, we may use your consent as the legal basis for sending occasional updates.

5. Sharing your information

We do not sell your personal information.

We may share information with trusted third parties only where necessary to operate our business, provide services, or comply with legal obligations. This may include service providers who support our website, communications, payment processing, scheduling, analytics, or project workflow.

Examples may include:

• Website hosting providers

• Email or newsletter platforms

• Payment processors

• Scheduling or booking tools

• Cloud storage or file-sharing services

• Analytics providers

• Professional advisers, where legally or professionally required

Any third-party service providers we use are expected to handle data responsibly and only for the purposes relevant to the services they provide.

6. Cookies & analytics

This website may use cookies and similar technologies to support functionality, improve performance, and better understand how visitors use the site. Cookies may help us:

• Remember preferences or settings

• Understand general traffic and usage patterns

• Improve site content, layout, and performance

• Measure engagement with pages or content

Some analytics data may be collected in an aggregated or anonymised form. This means it is used to understand overall site behaviour rather than to identify you personally.

You can usually control cookie settings through your browser. Disabling cookies may affect some aspects of the website experience.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes set out in this policy, including responding to enquiries, managing projects, meeting legal obligations, and maintaining appropriate business records.

The length of time we keep data may depend on the type of interaction involved. For example, project-related communications may be retained for longer than a general website visit, especially where records are needed for contractual, financial, or legal reasons.

When information is no longer needed, we aim to delete it securely or retain only what is necessary in a limited and lawful manner.

8. Data security

We take reasonable steps to protect the information we hold from unauthorised access, misuse, loss, or disclosure. Measures may include:

• Secure website and password protection

• Access controls on business systems and accounts

• Use of reputable third-party platforms

• Limited access to sensitive information

• Reasonable organisational and technical safeguards

However, no online system or method of electronic storage can be guaranteed to be completely secure. While we take privacy and security seriously, we cannot promise absolute security in every circumstance.

9. Your rights

Depending on your location and applicable law, you may have certain rights in relation to your personal information. These may include the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your information in certain circumstances

• Object to or restrict certain types of processing

• Withdraw consent where processing is based on consent

• Request a copy of your data in a portable format, where applicable

If you would like to exercise any of these rights, please contact us using the contact details on this website. We may need to verify your identity before responding to certain requests.

10. Marketing communications

If you choose to subscribe to updates, newsletters, or studio communications, we may use your email address to send occasional news, insights, or service-related content.

You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly. We aim to keep communications relevant, occasional, and easy to opt out of. We do not add you to marketing communications without a valid reason or, where required, your consent.

11. Third-party links

This website may include links to third-party websites, platforms, or services. These links are provided for convenience or reference only.

We are not responsible for the privacy practices, content, or security of third-party websites. If you visit an external site through a link on this website, you should review that site’s own privacy policy before submitting any personal information.

12. Children’s privacy

This website and our services are intended for adults and business use. We do not knowingly collect personal information from children. If you believe that a child has provided personal information through this website, please contact us so we can review and remove the information where appropriate.

13. International visitors

If you access this website from outside the country in which the business operates, your information may be processed or stored in locations where data protection laws may differ from those in your own jurisdiction. By using the website and submitting your information, you understand that your data may be transferred, processed, or stored as necessary for the operation of the business and its services.

14. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in the business, legal requirements, website functionality, or how we handle information. Any revised version will be posted on this page with an updated “last updated” date. Continued use of the website after changes have been published means you accept the revised policy.